P R O D U C T
C A T A L O G
Healthcare
United States Surgical
150 Glover Avenue, Norwalk, CT 06856 USA • 203-845-1000 • www.syneture.com
Trademark ©2004. United States Surgical, a division of Tyco Healthcare Group LP. All Rights Reserved. CIG 11.02 7.5m • BK00015I
How to Use Your Catalog
SYNETURE Product Catalog
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Syneture Suture products are available through United StatesSurgical, a division of Tyco Healthcare Group LP. Customer Supply Chain Services 150 Glover Avenue Norwalk, CT 06856 www.syneture.com
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How to Use the Product Catalog
The product catalog contains the complete line of Syneture product codes. For additional information, please contact our Customer Service Representatives at: 1 800 722 8772.
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How to Order Syneture Products
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Toplace your order for any product, the following methods are available:
Toll Free
Call our Customer Service Representatives at: 1 800 722 8772 8:00 AM–6:00 PM EST 24 Hour Emergency Service
Fax Orders to
1 800 544 8772
Mail Orders or Confirmation Documents To
United States Surgical Customer Logistics 150 Glover Avenue Norwalk, CT 06856
EDI
Electronic Data Interchange:Contact our Customer Service Representatives toll free, and they will provide you with the information necessary to begin order transmittal. 1 800 722 8772
Terms for Ordering
www.syneture.com
Terms: Net 30 Days
Prices do not include shipping charges. All prices are FOB shipping point, and relate only to prices charged by United States Surgical to end users. All direct orders shall incur a3% shipping and handling fee. If you require proof of delivery, please communicate this to the Customer Service Organization within 30 days from the date of the invoice. Failure to communicate this request within these guidelines will cause any deduction for this shipment to be disallowed. Any deduction for nondelivery of product must be made within 30 days of the invoice and be accompanied withyour debit memo. Failure to provide this information within these guidelines will result in your deduction being disallowed.
Orders for Emergency Delivery Must Be Received by 3:00 PM EST
Note: Calls to the Customer Service area are routinely monitored in order to provide you with the quality customer service you have come to expect from United States Surgical.
Returned Goods Policy
Allsales are final. However, we realize that it is sometimes necessary for our customers to return product. All returns must be authorized through the United States Surgical Customer Supply Service. Authorization must take place prior to any merchandise being returned. Only products purchased directly from United States Surgical will be accepted for return. Returns without Return Authorization willNOT receive credit and will not be returned.
Terms for Ordering
www.syneture.com
Return Authorization
United States Surgical representatives and managers are not authorized to remove any product from your hospital and cannot authorize returns. Request for merchandise return authorization must include: • Reason for return • Item number/United States Surgical product code number •Customer purchase order number • Customer debit number • Quantity • Lot number
Return Procedure
Customer service will assign a Return Authorization number. The customer must include the Return Authorization number on all paperwork. The returned product must be returned in one shipment within thirty (30) days of issuance.
Shipping
Product should be shipped back to United States Surgical insuch a manner as to prevent damage. Product damaged in shipment will not receive credit. The Return Authorization number must be clearly labeled on the shipping container. Product should be shipped to: United States Surgical Division of Tyco Healthcare 195 McDermott Road North Haven, CT 06473
Freight
Authorized merchandise returns are shipped at the customer’s expense. United States Surgical…
